Kenilworth rail user calls for action to have services running reliably through town's troubled station three years after it was opened

Elaine Corry has highlighted her "many areas of concern" about the station, to and from which services were stopped at the height of the Covid-19 pandemic

A Kenilworth commuter has expressed her grave concerns about the "chaotic descent" of the town's station through its "erratic and unstable train service".

In April, operator West Midlands Railway (WMR) resumed services at Kenilworth, which currently run once every two hours to Leamington and Coventry stations.

These are supplemented by rail replacement buses.

A rail replacement coach at Kenilworth Station.

During the height of the pandemic, the station's rail services were stopped.And Warwickshire County Council announced last week that it was working with WMR to find a new tenant for the station's ticket office with the authority admitting that visitor figures to the station greatly declined at the start of the pandemic when people were instructed to stay at home.

Elaine Corry, who relies on services from the station to get to work and for her sons to get to school in Leamington, said: "The service user, passenger, taxpayer, residents of Kenilworth and surrounding areas are owed the answers to the chaotic descent of Kenilworth Station through its erratic and unstable train service.

"Why have no funds or support, either financial, moral or general, been offered to enable the independently operated station booking office to remain open and functioning?

"Return journeys have often left passengers stranded - myself included on many occasions. Ticket reimbursement is a slow and painful procedure; many are too tired and frustrated to apply.

"This scenario is still ongoing since the hypothetical "trains running every two hours".